Our Courses

 
 

Customer Care (Driver CPC)

 

Duration: 1/2 Day (3.5 hours Driver CPC)

Entry Requirements:

Candidates must hold any of the below licences:

C1, C1E, C, CE, D1, D

Objectives:

On completion of this programme, candidates will have a full understanding of the importance of achieving good customer care procedures.

Content:

  • Introduction to customer care
  • What is customer care?
  • Who are our customers?
  • Customer care DVD
  • Who is responsible for customer care?
  • What happens when we get it wrong?
  • The Fish Philosophy

 

Get in touch

T: 01271 954444
F: 01271 377703

 

Absolute Driver Training
100 High Street
Barnstaple
Devon EX31 1HR