Absolute driver solutions - driver recruitment and training

Customer Care (Driver CPC)

Duration: 1/2 Day (3.5 hours Driver CPC)

Entry Requirements:

Candidates must hold any of the below licences:

C1, C1E, C, CE, D1, D

Objectives:

On completion of this programme, candidates will have a full understanding of the importance of achieving good customer care procedures.

Content:

• Introduction to customer care
• What is customer care?
• Who are our customers?
• Customer care DVD
• Who is responsible for customer care?
• What happens when we get it wrong?
• The Fish Philosophy